I just can’t wait for my stuff! When can I expect to receive it?
We’re happy you’re happy to receive your order, and we’re also happy to get it shipped to its new home (that’s a lot of happy!). Orders placed before 12 pm CST will be placed that day, any order after will be shipped the following day. That means you can expect your item to be processed within 12-24 hours and shipped within 1 to 2 days.
Once it’s in the mail (bon voyage!), here’s what you can expect:
Estimated Shipping Times via USPS & UPS
United States: Standard: 3-7 business days, Rush 1-2 business days
Who’s shipping my order?
Even though you might have made a purchase through a Scout, Troupe manages all inventory, transactions, commission payouts, and shipping.
Do you ship internationally?
That’s the goal! But for now, we ship exclusively within the 50 states and Puerto Rico. You may experience longer delivery times when it comes to shipping to Hawaii, Alaska, Puerto Rico.
We’re trying to be perfect closer to home so we can better serve our friends abroad. Although, we can’t wait to meet you!
How much do you charge for shipping?
We offer two different shipping options via UPS depending on how eager you are to get your new swag:
- Standard (3-7 business days): $4.50
- Rush (1-2 business days): $25
Don’t forget, standard shipping is free on all orders of $50 or more!
I’m having problems tracking my order
Oh no! We want you to be happy and get your stuff asap, but plz give us 1 – 2 business days to get your tracking information to you. If you haven’t received an updated link, you can hit us up at TroupeHQ@troupebeauty.com so we can make you happy.
How can I edit my shipping address?
If your order is being sent to the wrong shipping address, plz email us asap at TroupeHQ@troupebeauty.com so we can check if there’s still time to change it.